Shipping, Payment, and Returns Policy

At RaunaqHome, we are dedicated to delivering beauty to your doorstep. We strive to make your shopping experience as seamless and reliable as possible.

Shipping Information

We offer FREE delivery on all orders across Pakistan, with no minimum purchase required.

Delivery Timeframes:

Karachi: 2 to 3 business days.

Lahore, Islamabad, and Rawalpindi: 7 to 15 business days.

Other Cities: 15 to 20 business days.

Trusted Courier Partners: We partner with leading services like Leopards Courier and M&P to ensure your order arrives safely.

Secure Packaging: Every ceramic pot is carefully packed with protective bubble wrap to ensure your order arrives in perfect, pristine condition.

Tracking: Once your order is dispatched, we will send your tracking number directly to your WhatsApp.

Payment Methods

We provide flexible and secure payment options for your convenience:

Cash on Delivery (COD): Available for all orders across Pakistan. You only pay once your order arrives at your doorstep no advance payment is required.

Digital Payments: We also accept payments via JazzCash and Easypaisa for a faster, cashless experience.

Returns and Replacements Policy

Your satisfaction is our priority. If your product arrives damaged or broken, we will replace it free of charge.

How to Claim a Replacement:

Take a clear photo or video of the damaged item immediately upon receiving your package.

WhatsApp our support team at 0317 2287931 within 24 hours of delivery.

We will arrange a free replacement for you within 15 to 20 business days.

Important Notes:

Returns are only accepted for items that arrive damaged or defective.

The product must be unused and kept in its original packaging.

Please note that refusing a Cash on Delivery order without a valid reason may result in being restricted from placing future orders.

Customer Support

Need assistance? Our friendly team is ready to help!

WhatsApp: 0317 2287931

Email: info@raunaqhome.store

Hours: Monday to Saturday, 10:00 AM to 8:00 PM.